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| Apple’s iPhone 5 arrives: The new iPhone 5 draws long lines Friday at Apple stores around the world. The latest version of Apple’s smartphone is expected to break first-day sales records. |
Apple has released information on how to fix a particularly bad iPhone 5 bug that burned through the data plans of some Verizon customers.
Those who bought the new smartphone noticed that they were being charged for using cellular data even when they were using their phones on WiFi networks. That quickly ate through their monthly data quotas and, in some cases reported on Apple’s support forums, nearly cost some users hefty overage fees.
To do so, users should head to the “About” menu in the general settings menu of the iPhone. An alert should pop up with a message saying that your carrier settings have been updated. Hit the “okay” button to get the update. Once it’s installed, turn the phone off, and then on again to activate the update.
Once your phone is back on, head to the same menu. If the problem’s been addressed, the words “Verizon 13.1” should be in the “Carrier” field.
If you were affected by the glitch, Verizon has said that it will work with its customers to fix the situation.
In a statement to 9 to 5 Mac, Verizon Wireless said that it will not be charging users for “unwarranted cellular data usage.”
Verizon hasn’t released how many iPhone 5 units it sold in the first push, though the company’s Web site shows that the iPhone 5 will not ship until Oct. 26, 2012.
Verizon iPhones shipped “unlocked,”meaning that the same device could be taken to other phone networks. While Apple sells unlocked versions of the iPhone 4S and iPhone 4, this is the first time that a carrier has done so. Verizon said that it will not relock the iPhone, meaning that users will have the option to take their phones to a competing network after their initial two-year contract with Verizon expires.
The unlocked iPhones will not, however, work other carriers’ high-speed 4G LTE networks.
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